Vinyl Club FAQ

Please see below for frequently asked questions regarding the Gimme Metal Vinyl Club.  It is your responsibility to understand what you are signing up for.  If you are unclear about anything or your question is not answered here, please reach out to store@gimmeradio.com for clarification before signing up to avoid any confusion.

How much does the vinyl club cost?  How much is shipping?  Do you ship worldwide?
The vinyl club is $29.99USD per month.  Shipping is included for customers within the United States.  We ship worldwide and anywhere outside of the United States is a flat rate of $10USD per month.  International customers are responsible for paying any customs/import fees.  If a package is rejected at customs, it will be abandoned by the postal service and you will not be refunded.

After I sign up, when will I be billed each month and when will I receive the record I am billed for?
Following the initial charge when you sign up, the bill date is the 5th of each month afterward. These charges occur automatically, you do not have to do anything. Think of your charges as pre-orders because the record you are billed for releases on the 15th of the following month.  Here is an example breakdown:

  • Signed up and charged October 3rd for November record
  • Charged on November 5th for December record
  • November record releases on November 15th
  • Charged on December 5th for January record
  • December record releases on December 15th
  • Charged on January 5th for February record
  • January record releases on January 15th

...and so on.  This is why you will see two charges before you actually receive your first record.

When is the next record of the month announced?
The next record is announced on the 28th of the month via email to subscribers as well as on our social pages and on the product page.

The next record was announced and I am not interested in receiving it.  Can I pick a different record to receive or skip this release?
You cannot choose which record you will receive.  However, you do have the option to “skip” releases.  Skipping must be done before the bill date on the 5th of the month to avoid being charged.  If you would like to skip a bill date, follow these instructions:

  1. If you haven't already, register your account using the email address you used to sign up
  2. Once logged in, click "manage subscriptions"
  3. Click "billing schedule" in the menu
  4. Select the bill date you wish to skip
  5. Scroll down and click "skip this bill date"

Is there a limit to how many times I can skip?
No.

I have signed up for the Vinyl Club.  Why is it saying I don’t have an account when I try to log in to the store?  I have a Gimme Radio account.
A store account is not automatically created for you when you sign up, you must create one.  The Gimme Radio store and Gimme Radio services are not linked so you will not be able to log in to the store using your radio account.  Please create an account using the email address you used to do your shopping.  Once you have done so you will be able to log in and see your subscriptions and any past orders.

RELEASE QUESTIONS:

Are the records exclusive to the Gimme Metal Vinyl Club?  How many are pressed?
These are limited edition variants released through the club and they are completely exclusive to the Gimme Radio store.

Are the records released through the vinyl club bootlegs?  What masters are used for the pressings?
The pressings are official releases put out by labels and the label is responsible for choosing the master that is used.

Can I choose the genre(s) I will receive?
No.  Feel free to skip if you are not interested in a release we announce (instructions above).

Will my record come with a digital download code?
Some do, some don’t.  This is up to the label.

Are the records pressed on 180 gram vinyl?
Some are, some aren’t.

Can I purchase past releases that I missed out on?
Leftover copies of past releases are available here.  Customers with existing subscriptions are eligible for 15% off everything in the Gimme Store, including past releases.

SUBSCRIPTION ACCOUNT MANAGEMENT:

I am trying to log in but it is saying my account doesn't exist.  What do I do?
A store account is not automatically created for you when you sign up, you must create one at that time or register your account later. To register, go to https://shop.gimmeradio.com/account/register and create an account using the email address you used to do your shopping. Once you have done so you will be able to log in.

Can I cancel any time? How do I cancel?
You can cancel at any time but if you are looking to avoid being billed, ensure you cancel before the bill cycle on 5th of the month.  Follow these directions to cancel:

  1. If you haven't already, register your account using the email address you used to sign up
  2. Once logged in, click "manage subscriptions"
  3. Click "subscriptions" in the menu
  4. Select "vinyl club album of the month"
  5. Scroll down and click "cancel subscription"

I need to update my shipping address, how do I do this?
The most important place to update your shipping address is in your actual subscription settings. Follow these steps:

  1. If you haven't already, register your account using the email address you used to sign up
  2. Once logged in, click "manage subscriptions"
  3. Click “shipping addresses" in the menu
  4. Select the address you wish to change
  5. Make your changes then click "update shipping address"

If you do not update your address in this spot, your orders will ship to your old address.  Once you have changed your shipping address, be sure to let us know so we can update the address of your outstanding orders with the distributor.

How do I update my payment method and/or billing address?
To update your payment method, do the following:

  1. If you haven't already, register your account using the email address you used to sign up
  2. Once logged in, click "manage subscriptions"
  3. Click “billing information" in the menu
  4. Choose the information you need to update
  5. Follow the prompts

REFUNDS & EXCHANGES:

As per our refund policy, we do not offer cancelations, refunds, exchanges or returns on processed subscription items.  No exceptions.  However, if your record arrived defective or damaged, please reach out to us with photos so we can assess.

Again, please reach out to store@gimmeradio.com with any questions you have before signing up.  Thank you!